Email Address

info@azaleadesigncraft.com

faqs

Asked Questions

turn your idea into reality

Everything You Need to Know About Azalea Design + Craft

We specialize in high-quality custom laser engraving, laser-cut decor, personalized gifts, and subscription boxes. We also offer wholesale products and corporate gifts.

Simply visit our product pages and choose the item you’d like. You can add your personalization details (such as names, dates, and font choices) during the checkout process. If you need a completely custom design, feel free to contact us via email or phone, and we’ll assist you further.

Yes! We offer gift wrapping for most of our products. You can select the gift wrapping option during checkout.

Absolutely! We love working on custom designs. Please get in touch with us, and we’ll be happy to create something unique just for you.

Our standard turnaround time is 7-10 business days for most products. Custom orders may take longer, depending on the complexity. We will provide an estimated timeline when you place your order.

Yes, we do have domestic shipping now available. Shipping fees will vary depending on the destination. Please contact us for more details or check our shipping policy.

We accept returns and exchanges on non-customized items within 30 days of purchase. Unfortunately, we cannot accept returns on personalized or custom orders unless there is an error on our part.

We accept all major credit cards and other secure online payment methods. You can select your preferred payment option at checkout

Once your order is shipped, you will receive a tracking number via email. You can use this to track your shipment’s progress online.

If you have any questions or concerns, you can reach our customer service team via email at info@azaleadesigncraft.com or by calling 828-679-1400. We’re happy to assist you!

Need assistance? We’re here to help!

Start your creative journey with Azalea Design & Craft